Frequently Asked Questions
Everything you need to know about shopping with Fenwick.
What are your standard shipping times?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to the carrier's website to monitor your delivery status.
What is your return policy?
We offer a 30-day return policy for all unused and unopened items in their original packaging. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
Fenwick accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery dates are calculated at checkout based on your specific location.
How do I contact customer support?
Our support team is available Monday through Friday via email at support@fenwick.com or through our live chat feature located at the bottom right of your screen.